If you are having issues with your internet, before calling the office please try the following things;
- Reset the box and your device, wait a couple of minutes and try to connect again
- Reset the box, not by turning it on and off but by putting a pin into the reset button under the power button. Hold the pin in for a 10 seconds and release. All of the lights will flash on then off again. Wait a couple of seconds and they will slowly start to come on one by one. Once all the lights are lit again, reset all of your devices and try to connect
- Check the Virgin Media website on the following link to see if there is an issue in the area https://my.virginmedia.com/faults/service-status. You will need your postcode to do this, see your key packs or APS folder
If all of the above fails, please call the office and we will send a member of staff to you as soon as possible.