At least one month prior to your contract start date, we will email you and place details on our main page on the website, in regards to the allocated dates and times we will open for you to collect your keys. Our office at Saul House is, as always, open Monday to Friday between 9 am – 5 pm for you to collect your keys, however, you will need to check the website for weekend opening times. Please note you can only collect your keys either on the date your contract starts or after, if you turn up before your contract start date or at a weekend that is not highlighted as open, we will have no option but to turn you away.
The first person to collect their keys for the house will also be issued the inventory, this MUST be returned to us no later than 7 days after receipt. If it is returned after the 7 days it will not be accept and if it is not returned at all it will be deemed as there are no issues with the property. We will also provide you with further paperwork for monthly meter readings and weekly smoke alarm testing.
Once you arrive at your property, there will be an information folder, usually found in the lounge of each property. This provides you with contact information for APS, user guides for the appliances and helpful leaflets from us, the City of Lincoln Council and the University. It is important that you just spend 5 minutes reading through the folder. If you have any difficulties in understanding how to work or operate anything on the property, we are only a phone call away and will happily arrange a visit by a member of staff to explain.
What you need to do once you have picked up your keys to your new house!
1. Take an obligatory selfie with keys!
2. Carry out inventory by checking each room thoroughly for defects etc. taking photos to back up anything you find
3. Report any issues to the accommodation office
4. Take your meter readings
5. Read through the house folder which is full of useful information and manuals for appliances
6. Find out when your rubbish collections are through the council website
7. Sort out your parking permit, if you need one or haven’t already, through the council website
8. Introduce yourselves to your neighbours
9. Make a cleaning rota
10. Unpack, get settled in and enjoy!