At least one month prior to your contract start date, we will email you and place details on our main page, the allocated dates and times we will open for you to collect your keys. Our office at Saul House is, as always, open Monday to Friday between 9am – 5pm for you to collect your keys however, you will need to check the website for weekend opening times. Please note you can only collect your keys either on the date your contract starts or after, if you turn up before your contract start date then we will have no option but to turn you away.
Upon collection of your keys the first person to collect their keys for the house will also be issued the inventory, this MUST be returned to us no later than 7 days after receipt, otherwise it will be deemed as there are no issues with the property. We will also provide you with further paperwork for monthly meter reading and weekly smoke alarm testing.
Once you arrive at your property, there will be an information folder, usually found in the lounge of each property. This provides you with contact information for APS, user guides for the appliances and helpful leaflets from us, the Council and University. It is important that you just spend 5 minutes reading through the folder. If you have any difficulties in understanding how to work or operate anything in the property, we are only a phone call away and will happily arrange a visit by a member of staff to explain.